Telstra's Total Income Rises 5.4% to $23.2 Billion as T25 Strategy Shows Progress Telstra Group Limited

Telstra's Total Income Rises 5.4% to $23.2 Billion as T25 Strategy Shows Progress

Telstra, Australia's leading telecommunication company, has reported a 5. 4% increase in total income to $23. 2 billion for the 12 months ending in June 301. The company's underlying earnings before interest, tax, depreciation, and amortisation (EBITDA) also saw a notable rise of 9. 6% to $8 billion. These positive financial results have been attributed to Telstra's T25 strategy, which is progressing well and delivering most of its objectives.

Dividend Increase and Customer Satisfaction

Telstra has declared a fully-franked final dividend of 8.

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5 cents per share, resulting in a total dividend of 17c for the year. This represents a 3% increase compared to the previous year. Alongside the financial gains, Telstra has achieved remarkable success in customer satisfaction. A recent survey revealed that customer satisfaction levels reached historic highs on certain metrics, while customer complaints dropped to a record low.

Challenges and Strategic Decisions

While Telstra has successfully implemented its T25 strategy and received positive feedback from customers, the company did face challenges in commercial execution. Issues related to the National Broadband Network (NBN) and a protracted special undertaking process led to delays in Telstra's commercial operations. However, Telstra's Chief Executive Vicky Brady remains optimistic about the company's ability to overcome these challenges and continue its growth trajectory.

In line with its focus on digitization and the future, Telstra has made the strategic decision to halt the acceptance of new customers for its retail electricity business. Instead, the company will prioritize accelerating digitization efforts and migrating consumers and small businesses to modern systems, moving away from legacy systems.

Telstra aims to leverage technology and innovation to deliver improved services to its customers while remaining at the forefront of the telecommunications industry. With the T25 strategy showing progress and customer satisfaction reaching new heights, Telstra is poised for further growth and success in the coming years.

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